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Course NTC Network Training Center

Lean IT (LITA)

Lean is popular for its methodical approach to streamlining both manufacturing and service processes by eliminating waste while continuing to deliver value to customers. Lean is not a set of tools. It stems from cultural roots which manifest in the business world as a particular approach to management: a Lean Culture.

A Lean Culture or Lean Management is the foundation of Lean process improvement. When a Lean Culture exists, improvement is exponentially more likely to be sustained and an environment for continuous improvement is created. It is a combination of defining customer value, aligning around a common purpose, striving for perfection while at the same time respecting and developing employees.

Lean IT is an extension of Lean Principles, applied in an IT environment. The approach is a way of thinking and acting, focusing heavily on organizational culture. Lean IT is associated with the development and management of Information Technology products and services.

Lean Principles are concerned with:

  • Increasing customer value
  • Eliminating waste (work that does not add value)
  • Management as a facilitator
  • The involvement of all employees
  • Continual improvement
  • Preserving value with less work.

Many organizations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value.

By the end of the course you will:

  • Be familiar with and have knowledge of the basic concepts of Lean and its core principles
  • Be acquainted with the use of several Lean IT analysis tools
  • Have an insight into what Lean IT can mean for an organization
  • Have an understanding of the application of the Lean philosophy in an IT environment
  • Be able to apply the principles of Lean IT practices under the guidance of a Lean expert.

Benefits for Individuals

  • Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
  • Be acquainted with the use of several Lean IT analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.
  • Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
  • Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.
  • Streamline and automate compliance processes to lessen cost and risk.
 

Benefits for Organizations

  • Achieve operational excellence through improved agility, service quality and efficiency.
  • Build a customer and value-oriented culture in which employees engage in Lean IT processes.
  • Involve all employees to continually improve services and preserve value with less effort.
  • Optimize IT operations and processes supporting the most business critical applications and services.
  • Implement a rigorous problem solving process to achieve greater strategic and financial value.

 

 


The Lean IT Certification Scheme consists of 4 distinct certifications for various levels, starting at entry level with Lean IT Foundation and moving into Lean IT Kaizen, climbing further up the ladder to Lean IT Leadership or Coach. Each level introduces more knowledge and skills, eventually leading up to competences that enable a professional to support corporate introduction or development of Lean IT implementations.

What is Six Sigma?

Six Sigma is simply a method of efficiently solving a problem. Using Six Sigma reduces the amount of defective products manufactured or services provided, resulting in increased revenue and greater customer satisfaction.

Six Sigma identifies the causes of your problem to efficiently develop effective solutions. Basically, Six Sigma reduces variation, so products or services can be delivered as expected reliably.

Benefits Of Using Lean Six Sigma

Organizations face rising costs and increasing competition every day. Lean Six Sigma allows you to combat these problems and grow your business the following ways:

  • Increases revenue by streamlining processes that are completed faster and more efficiently at no cost to quality.
  • Increases revenue by enabling your organization to do more with less – Sell, manufacture and provide more products or services using less resource, which means it helps decreases costs.
  • Decreases your organization’s costs by removing “Waste” from a process.
  • Solving problems caused by a process. Problems are defects in a product or service that cost your organization money.
  • Improves Efficiency & Effectiveness by maximizing your organization’s efforts toward delivering a satisfactory product or service to your customers
  • Allowing your organization to allocate resources/revenue produced from your newly improved processes towards growing your business
  • Developing People/Employees by involving employees in the improvement process. This promotes active participation and results in an engaged, accountable team.
  • Building trust. Transparency throughout all levels of the organization promotes a shared understanding of how each person is important to the organization’s success.

 

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