Certified Agile Service Manager (CASM)

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Duration: 2 days
 
 
COURSE DESCRIPTION
 
This sixteen (16) hour course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements
 
COURSE OBJECTIVES 
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
  • What it means to “be agile” 
  • The Agile Manifesto, it’s core values and principles 
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps 
  • Scrum roles, artifacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management: 
  • Agile Process Improvement-ensuring processes are lean and deliver “just enough” control
  • Agile Process Design-applying Agile practices to process design projects
 
COURSE/ STUDENT MATERIALS
  • Sixteen (16) hours of instructor-led training and exercise facilitation 
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities
 
CERTIFICATION
 
Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.
 
 
PREREQUISITES
  • Completion of pre-class assignment
  • Familiarity with IT service management processes and ITIL® is recommended
 
WHO SHOULD ATTEND
  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

  Course Duration

         2 Days

 Price List

          58,000 Baht
          Special Offer : Contact us

  Available Schedule

25 - 26 Feb 2019
17 - 18 Jul 2019
11 - 12 Nov 2019