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ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL enables you to utilize leading edge IT capabilities to provide world class services and maximize value. Employing IT service management best practices described in ITIL, organizations have been proven to increase productivity, optimize costs and improve customer experience.
 
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