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Schedule NTC Network Training Center

Administering Cisco Unified Communication Manager (ACUCM8)

Duration: 3 Days


Course Content

ACUCM v8.0 is an ILT course which provides first and second level administrators of a Cisco Unified Communications Manager Environment with daily and routine tasks of configuration and management.


Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Understand Cisco Unified Communications Manager from a Level 1 and Level 2 support perspective.
  • Understand the system, services, and features.
  • Understand the importance and configuration for redundancy and high availability in the enterprise network.
  • Configure the basic phone and user options.
  • Use the BAT to add phones and users.
  • Understand route patterns, gateways, and trunks.
  • Configure conferencing, MOH, and other media resources.
  • Configure phone features, hunt groups, and services.


Course Outline

The course contains these components:

  • Module 1: Introduction to IP Telephony
  • Module 2: Defining the Basic Configuration
  • Module 3: User Administration
  • Module 4 Preparation for Phone Registration
  • Module 5 Basic Route Plan Configuration
  • Module 6 Route Filters and Digit Manipulation
  • Module 7 Class of Control
  • Module 8 Understanding Media Resources
  • Module 9 Features and Services
  • Lab Guide


Who Should Attend

  • Channel Partner / Reseller
  • Customer
  • Employee



The knowledge and skills that a learner must have before attending this course are as follows:

  • Ability to use and navigate in a Windows XP environment.
  • Ability to navigate using a Firefox or Microsoft Web Browser.
  • Experience with traditional and / or IP Telephony is recommended, but not required.
  • Familiarity with Cisco router and switch platforms is recommended, but not required.
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