ITIL®

 

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ITIL® is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally. ITIL® enables you to utilize leading edge IT capabilities to provide world class services and maximize value. Employing IT service management best practices described in ITIL®, organizations have been proven to increase productivity, optimize costs and improve customer experience.