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CQI and IRCA Certified ISO/IEC 20000 1:2018 Lead Auditor Training Course

DURATION

5  Days

PRICE LIST

49,000  Baht (Exclusive of VAT 7%)
Special Offer : ติดต่อเรา

 COURSE OUTLINE

“ISO 20000-1:2018 Lead Auditor” competency-based 5-day course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2018, “Guidelines on Auditing Management Systems.” Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role-playing, group workshops, and open forum discussions.

COURSE AGENDA

Day 1
 

Time

Topic

08.30
  • Benefits to you, welcome and introductions
  • Course aims, objectives and structure

 

KNOWLEDGE

  • First, second and third-party audits
  • Typical audit activities
  • Audit objectives, scopes and criteria
  • Audit resources
  • Roles and responsibilities and confidentiality
  • Audit methods
  • Stage 1 audit
  • Stage 2 audit
  • Audit plan
  • Work documents
  • Opening meeting
  • Audit evidence
  • Effective communication
  • Audit findings
  • Audit meetings
  • Closing meeting
  • Audit reports
  • Audit follow-up

17.30

Close day 1

 

Day 2

 

Time

Topic

08.30
  • Day 1 review

 

KNOWLEDGE continued

  • Purpose and benefits of a SMS
  • Terminology
  • ISO 20000-1 model and Plan-Do-Check-Act
  • SMS processes
  • Identifying legal and other requirements
  • Role of the SMS auditor
  • SMS documentation

SKILLS

  • Initiating the audit
  • Document review
  • Audit plan
  • Work documents
  • Opening meeting
  • Observations
  • Interviewing ‘top management’

18.00

Close day 2

 

Day 3
 

Time

Topic

08.30

SKILLS

  • Specimen exam: Sections 1 and 2 review
  • Process audit preparation
  • Calibration against any documented information to confirm line-of-sight for
  • the service management system
  • Auditing the organization’s processes: Strategy, operational planning and
  • service quality
  • Auditing the organization’s processes: Service integration and assurance
  • Auditing the organization’s processes: User workplace support
  • Auditing the organization’s processes: Contract assurance

18.00

Close day 3

 

Day 4
 

Time

Topic

08.30
  • Specimen exam: Section 3 review

 

SKILLS

  • Auditing the organization’s processes: Risk and compliance
  • Nonconformities
  • Closing meeting
  • Audit report
  • Audit follow-up
  • Specimen exam: Section 4

18.00

Close day 4

 

Day 5
 

Time

Topic

08.15
  • Hand in homework – audit report
  • The certification and accreditation process, the role of CQI and IRCA, the
  • CQI and IRCA auditor certification requirements and code of conduct
  • Final questions/final revision
  • Evaluation
  • Introduction/readiness to the exam

10.30

Exam

12.30

End of course
  • Individuals interested in conducting first-party, second-party, and third-party audits
  • Management Representatives
  • Information Security Officers
  • Managers
  • Security Consultants

A prior review of the ISO 20000-1: 2018 standard and internal audit experience are suggested for this course.