The exam voucher is included in the training’s price.

The ITIL® 4 Plan, Implement and Control course is designed to equip IT professionals with the knowledge and skills required to effectively plan, implement and control IT services in alignment with the ITIL® 4 framework. This course builds upon the foundational concepts of ITIL® 4 and aims to establish good cross-practice collaboration and effective service value streams in support of business objectives

Participants will explore the key principles and practices of ITIL® 4 in the context of planning,  implementing and controlling IT services. Participants will gain deeper insights into change enablement, service configuration management, IT asset management, release management and deployment management practices with best practice guidance (centered around the four dimensions of service management) at both strategic, tactical and operational levels to maximize value from the ITIL® 4 practices.

By the end of this course, participants will possess a comprehensive understanding of ITIL® 4 principles and practices related to planning, implementing and controlling IT services. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.

ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

On completion of this course, the following learning outcomes will be achieved:

• Define the key concepts, principles, value and challenges of ITIL® 4’s five Plan, Implement and Control management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organization’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model

Module1: IT Asset Management Practice

• The key concepts of the practice.
• The processes of the practice.
• The roles and competences of the practice.
• How information and technology support and enable the practice.
• The role of partners and suppliers in the practice.
• How the ITIL® capability model can be used to develop the practice.
• The recommendations for the practice success

Module2: Change Enablement Practice

• The key concepts of the practice.
• The processes of the practice.
• The roles and competences of the practice.
• How information and technology support and enable the practice.
• Τhe role of partners and suppliers in the practice.
• Ηow the ITIL capability model can be used to develop the practice.
• The recommendations for the practice success

Module3: Deployment Management Practice

• The key concepts of the practice.
• The processes of the practice.
• The roles and competences of the practice.
• How information and technology support and enable the practice.
• The role of partners and suppliers in the practice.
• How the ITIL® capability model can be used to develop the practice
• The recommendations for the practice success

• 60 Multiple Choice Questions
• 1 mark per correct answer
• 39 marks required to pass (out of 60 available) – 65%
• 90 minutes duration
• Closed-book

The target audience for this course and qualification are:

• ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL® 4
• ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
• Individuals who are pursuing the ITIL® Master designation

Candidates must already have achieved ITIL® 4 Foundation certification to qualify to sit the examination.