The exam voucher is included in the training’s price. 

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in 2 days.

ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

By the end of this course, learners will be able to:

• Describe the key differences between ITIL 4 and ITIL 5
• Explain the updated concepts, terminology, and structural changes introduced in ITIL 5
• Analyze how ITIL 5 enhances the value system and value chain
• Interpret updates to practices, governance, and continual improvement approaches
• Assess how ITIL 5 supports modern operating models including cloud-based and AI-enabled services
• Apply updated ITIL 5 concepts within real-world organizational contexts
• Prepare effectively for the ITIL 5 Foundation Bridge examination

• Introduction to ITIL 5
• Overview of ITIL evolution from earlier versions to ITIL 5
• Why service management must adapt in the era of AI, cloud, and automation
• Recap of ITIL 4 core components relevant to the bridge
• Key structural and conceptual updates
• Changes to the value system
• Enhancements to the value chain
• Updated guiding principles and their practical application
• Terminology changes and clarified definitions
• Practice updates and refinements
• Overview of updated practices in ITIL 5
• Governance and risk considerations in the updated framework
• Continual improvement refinements and performance measurement
• Digital and modern service management alignment
• How ITIL 5 supports cloud-first and hybrid environments
• Integration with DevOps, automation, and agile ways of working
• Integration with PRINCE2
• Leveraging data-driven decision making within service management
• Aligning ITIL 5 with organizational transformation goals
• Applying ITIL 5 in your organization
• Impact assessment: transitioning from ITIL 4 to ITIL 5
• Managing stakeholder communication and change
• Embedding updated practices into operational workflows
• Preparing teams for certification and adoption
• Bridge exam structure and format
• Question styles and exam techniques
• Knowledge consolidation and instructor-led review

EXAMINATION

• 20 Multiple Choice Questions
• 13 marks required to pass (out of 20 available) – 65%
• 30 minutes duration
• Closed book

ITIL® 4 certification holders, at any level, who want a quick and easy way to understand the key enhancements in ITIL® (Version 5) Foundation.

You can attend this course if you have:

• Any ITIL® 4 certificate (excluding Cloud / Sustainability).