Apollo 13 – an ITSM case experience™

Apollo 13 is the top of 25 most popular ITSM Games and Simulations!

• Improve your ITSM performance
• Increase Customer and Service Focus
• Get more out your ITSM training
• Learn how improve Processes to realize demonstrated value and reduce business risk

WHAT IS APOLLO 13 SIMULATION GAME?

This is unique course about an IT Service Management (ITSM) Business Game. The Apollo 13 can be used to support many ITSM learning initiatives, or a part of an organizational improvement initiative. Helping break down silos, improve team working and collaboration. You will gain first-hand knowledge of ITSM theory and learn how ITSM processes are used in other environments, understand the interdependence of processes and their impact on business continuity and learn how good design can improve the performance of the service department. During this workshop participants will see, feel and experience the benefits of applying best practices about ITSM on IT organizational performance: ‘cost of ownership’, ‘effectiveness and throughput of processes’, ‘customer satisfaction’. At the same time people will experience what it takes to successfully implement process-based working and getting buy-in from all involved. 

DO YOU RECOGNIZE THIS?

Many ITSM departments are struggling to deliver quality services to their business. Many have invested in ITSM training and certification and are struggling with process adoption? Aligning the process with their tool functionality, struggling with people and roles and responsibilities. Services are unpredictable, processes flows are books of bureaucratic procedures.

WHY IS THIS?

• Most of the training is focused on getting certified, which means, “Train to pass the exam” But don’t teach the students how to apply the theory in day-to-day work.
• Most of the success of Service Delivery is Attitude and Behavior; this is not what is taught during classes.
• IT is so internally focused, that we forget to focus on the Business. How do we organize our teams, and how do we apply ITSM best practices to meet that objective?
• Process flows and procedures are designed and thrown over the wall, they are incomplete, inconsistent and are not enabled by the technology.
• Tools are implemented without any alignment with the processes and procedures that have been designed.

THANK YOU FOR YOUR INTEREST!

Should you need course outline or further information

please contact sales@trainingcenter.co.th

• ICT employees, ICT managers, process managers, team managers, and others who need to improve their working processes.
• Employees requiring (more) ITSM knowledge or experiences.
• Employees responsible for applying best practices or improving their own processes and procedures.
• Managers and employees wanting to see, feel and experience the benefits of process-based ways of working.